Speak with a Travel Specialist (Toll-Free): (866) 455-3534 Independent Rail Travel Assistance

Refund Policy

Last Updated: September 2026

TrainReservation.shop provides independent booking assistance. Eligibility for refunds depends on whether the request concerns the underlying rail carrier's fare or our booking/service fee.

1. Underlying Rail Fare Refunds

Refunds for the rail fare component depend on the operating carrier's (e.g., Amtrak) fare rules applicable to your ticket type:

Flexible / Refundable Fares: Refundable under carrier terms if canceled prior to train departure.
Value / Saver Fares: May only be refundable as carrier travel credit/eVoucher, or subject to carrier cancellation fees.
Non-Refundable Fares: Special promotional fares may be non-refundable under carrier rules.

2. Booking / Service Fees

Our independent booking/service fees cover our research, manual reservation coordination, and customer support. Booking fees are non-refundable once your booking request has been processed and your reservation has been issued.

3. How to Request a Refund

To request a refund, please contact our support team at support@trainreservation.shop or call (866) 455-3534 with your booking reference. Approved refunds are credited back to the original payment card within 5 to 10 business days.