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Cancellation & Ticket Changes Policy

Last Updated: September 2026

If you need to modify, exchange, or cancel your travel itinerary, please contact our travel support desk as early as possible so we can assist you with updating your reservation with the operating carrier.

1. Distinction Between Charges

Every booking through TrainReservation.shop consists of two distinct components:

• Underlying Rail Fare: Governed directly by the operating carrier's fare rules (e.g. Amtrak fare terms for Value, Flexible, or Sleeper tickets).
• Our Booking / Service Fee: Covers our independent itinerary research, manual reservation fulfillment, and customer support coordination. Our booking fee is non-refundable once booking assistance has been completed.

2. Carrier Cancellation & Refund Rules

Cancellation eligibility for the underlying rail fare is governed strictly by the operating rail carrier's policies:

• Flexible / Refundable Fares: May be canceled prior to departure for a full or partial refund of the rail fare, subject to carrier rules.
• Non-Refundable / Saver Fares: May only qualify for an e-voucher/credit with the operating carrier, or may be non-refundable.
• No-Show Rule: If a cancellation is requested after train departure or too close to departure time, the carrier may classify the ticket as a "no-show," rendering the fare non-refundable under carrier rules.

3. Requesting a Cancellation or Modification

To request a cancellation or change, please contact us via email at support@trainreservation.shop or call (866) 455-3534 with your booking reference. Please submit requests at least 24 hours prior to scheduled train departure.

4. Service Disruption / Carrier Cancellations

If the operating rail carrier cancels your scheduled service (due to severe weather, track maintenance, or operational disruption), carrier refund policies apply. We will assist you in applying for carrier refunds or rebooking available alternative departures.